←Back

Terms of Service

1. Service Overview

RandBuy offers a mystery shopping experience where items are randomly selected from sources such as major online retailers, boutique shops, and other approved suppliers.

2. Purchase Agreement

By buying from RandBuy, you agree to receive a random product of our choosing within your price range. After purchase, you will receive an email with your order details and tracking info.

3. Pricing and Payment

Prices are displayed in USD or EUR based on your region, with all applicable taxes included. Payments are processed securely through Stripe. The product value equals your purchase amount minus shipping and our service fee.

4. Order Processing

  • Order confirmation is emailed upon successful purchase
  • Tracking details are sent once your order ships
  • Delivery times may vary

5. Fees and Costs

  • Base cost of the mystery product
  • Shipping charges based on location and item details
  • Service fee for handling and product selection

6. Customer Support

For inquiries, contact [email protected]. We aim to respond within 24 hours.

7. Modifications

We may update these Terms at any time. Continued use after changes signifies acceptance.

8. Product Sourcing

  • Major online retailers (e.g., Amazon)
  • Boutique shops and specialty stores
  • Direct partnerships with brands or manufacturers
  • Authorized distributors

All items are new and from valid sources. We do not engage with counterfeit goods.

9. Communications

  • Order and shipping confirmations
  • Service updates and Terms changes
  • Support messages

You can adjust your email preferences by contacting [email protected].

10. Liability

  • Dissatisfaction due to random product selection
  • Shipping delays not caused by us
  • Issues with product availability or variations
  • Misuse of items by customers

11. Returns and Refunds

We consider refund requests on a case-by-case basis for defective items. Contact support if you encounter any problems.

12. Disclaimers and Warranties

RandBuy operates on an “as is” basis. We make no explicit warranties that the product will meet any particular expectations beyond the stated purchase value range.

13. Governing Law and Dispute Resolution

These Terms are governed by applicable laws in your jurisdiction. Disputes may be resolved via arbitration or local courts, as agreed by the parties.

14. Contact Information

If you have questions or feedback, please reach out at [email protected].